Salesforce Administrator (Washington, DC)
Responsibilities:
- Responsible for owning the Salesforce platform
- Daily administration, support and troubleshooting of Aristotle Salesforce database including, but not limited to; adding new users, checking system permissions on users to restrict or provide data access, and modifying existing records
- Maintain consistent level of data quality through routine maintenance. Be proficient with bulk data migration and data updates
- Create and maintain Salesforce configuration, including validation rules, approval processes, workflow rules, page layouts, data fields, sharing rules, visual flow, list views, email templates, and auto-assignment rules
- Create reports and Dashboards for stakeholders that are relevant to business analytics
- Work with Salesforce, support vendors and internal technical staff to troubleshoot and apply new features, upgrades and patches.
- Manage the software testing process, log and track identified system problems through resolution, provide recommendations for process improvement and keep users informed about system functionality
- Develop and implement training for current and new users and maintain guides and procedure documentation
- Monitor Sales Force usage and maintain proper security measures
- Provide ongoing documentation to Aristotle Sales Team and Management Team so that colleagues are on track with all Salesforce enhancements and procedures
- Work alongside IT, Salesforce support, Marketing team and internal stakeholders to ensure Salesforce configuration supports the business requirements
- Deliver support and solutions for break/fix issues
- Facilitate continuous improvement within the environment
- Other duties as assigned
Required:
- Bachelor’s degree or equivalent work/technical experience
- 2+ years of Salesforce experience, specifically with the technical implementation, day-to-day operations and long-term maintenance of Salesforce
- Must have a solid understanding of the organizational structure and the various business processes involved in order to maintain strong relationships with key groups.
- Experience documenting and analyzing processes, procedures and/or policies
Desired Qualifications:
- Experience planning and leading Salesforce.com integration projects
- Web Services experience in Salesforce.com and other applications
- Software development experience
- At least one year of salesforce.com development experience in one of the following specialties: Apex (triggers, web services, API S-Controls) and Visualforce
- One or more of the following certifications: Salesforce.com Administrator, Salesforce.com Developer
- Strong interdepartmental communication skills and ability adapt to quickly changing needs is a must
Click here to Apply.