Client Support Analyst (San Diego Office)

The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products.  They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.

Job Functions:

  • Troubleshoot, resolve and respond to client questions received via phone and e-mail
  • Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
  • Display teamwork with Senior Client Support Analysts and other departments
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
  • Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
  • Provide training on specific tasks in Aristotle applications
  • Available to work extended and weekend hours as needed

Job Requirements:

  • Minimum one year software help desk experience
  • BA/BS preferred
  • Microsoft or similar computer-related certifications a plus
  • Knowledge of Microsoft SQL Server and SQL a plus
  • Excellent troubleshooting, problem solving, judgment and communication a must
  • Ability to present technical information to non-technical audiences a must

Click here to apply.